Reservation and payment (This is the summary of the full terms and Conditions.To view the full version
please click here)
Contact us by E-mail or fax to make your HOTEL
reservation. Please allow 24 hours for reservation to be completed Monday to
Friday. 48 hours for bookings made on Saturday. If your reservation is for
an arrival within 28 days, we will send your
voucher and invoice by e-mail or fax (if number provided) normally within 3
days. However, if you have not received your voucher and invoice within 5
days please contact our office by telephone, fax or e-mail then we will
re-send the paperwork to you. We are not responsible for delays in e-mail
transmission or problems with the recipients fax.
The
client accepts that our written confirmation and voucher form the basis of our contract
for the reservation.
IMPORTANT: We require the following
information for bookings within 48 hours or less prior to arrival to your
Paris hotel A) FAX NUMBER for the documents to be sent to. B) A DAY TIME
TELEPHONE NUMBER. C) OUTSIDE OFFICE HOURS TELEPHONE NUMBER - OR A
MOBILE/CELLULAR PHONE NUMBER.
A one-night deposit per room is due upon confirmation
of reservation. The balance must be paid at least 4 weeks before arrival date. All
reservations must be prepaid.
We reserve the right to charge
this amount to the client’s credit card held on file, unless a prior
arrangement has been made with our reservations department. If after the
balance due date is past we have not received payment from the client,
nor are we able to contact the client despite our best efforts, we also
reserve the right to retain either the deposit paid or a 1 night hotel
no show charge which ever is the greater amount. All payments are made in British Pound Sterling in favour of
Turquoise Tours and Travel Ltd. We can only accept payments by fax by filling the
Reservation Form below. Payments must be made by credit card only (MasterCard, Access,
Visa or American Express - 3% surcharge) by filling the Reservation Form and faxing it to
us.
You will then receive your voucher by fax with the
address and telephone number of the hotel. Please note that
without a voucher issued by Turquoise or Tourico Holidays, you will
be refused to check-in to your hotel therefore our voucher must be
presented to the hotel at all times. If any voucher issued by us found
to be altered or tampered with in any way, the reservation relating to the
said voucher will immediately be cancelled and no refund will be made.
In the very unlikely event that the hotelier cannot provide
the booked accommodation, the client understands that the hotelier's responsibility is to
find an alternative of at least a similar standard, and provide transportation as
appropriate to this alternative hotel. Turquoise takes every precaution to ensure hotels
are professionally managed so that any such occurrence is extremely rare. Turquoise Tours
shall have no liability in respect of any other costs, losses or damages existing out of
or in connection with relocation of accommodation since such relocation is outside
Turquoise's control.
If a customer is dissatisfied with any aspect of his hotel,
this MUST be brought to the attention of the hotel management immediately and the hotel
management must be given adequate opportunity to rectify the situation from the outset. If
the hotelier cannot resolve matters to the client's satisfaction, Turquoise must also be
contacted at the earliest opportunity. A 24hr on call service is provided at weekends
(please listen to our answering machine message). If having taken the above action the
client is still dissatisfied, complaints should be received in writing within fourteen
days of the clients' return (or for agents, within fourteen days of the agent being
notified). Please note complaints sent by e-mails and faxes are not
acceptable.
Every care is taken to ensure that hotel descriptions are
accurate. Descriptive material on hotels and services is drawn from information provided
by the hotel. As an accommodation booking agency (as opposed to a tour operator),
Turquoise Tours cannot be held responsible for any inaccuracies in such information, nor
can liability be accepted for changes to facilities which are not communicated to us by
the hotel. Particular features or facilities in hotel descriptions form part of the
hotel's standard offering and their availability cannot be guaranteed unless specifically
requested by the client and confirmed by Turquoise Tours in writing.
Please note that the hotel pictures on this website are for information only.
Actual rooms may differ in size and content from those shown.
Twin/Double rooms. When two persons
share a room we ask if a twin room (two beds) or a double room (one large
bed) is preferred. Hotels often have much fewer double rooms than twins and
the provision of a double room by the hotel (even if requested as a
preference) is not guaranteed, unless its importance is specifically
mentioned to us at the time of reservation and Turquoise then confirms with
the mention 'double' room as opposed to the usual 'double/twin' room. Triple
and Quadruple rooms: Some triple rooms consist of three single
beds while others consist of one double and one single. In the same
way quadruple rooms can consist of four singles, or two double beds, or one
double and two singles. Turquoise Tours cannot accept responsibility
for any specific needs not made known at the time of booking.
Amendment Policy
1. Any amendments
inclusing name change, date change, hotel change. etc. outside 72 hours prior to
arrival £ 15 charge per booking will be applied. Any amendment within 72 hours prior to
arrival, cancellation charges as set out below will be applied. (
Amendment
directly made with the hotels will not be accepted.
Cancellation
Policy - (Hotel only) Important please read
1 - Loss of 1 night deposit per hotel and per room for cancellation
outside 72
hours before arrival at the hotel.
2 - No refund will be issued for cancellations made within 72 hours to 0 hours of arrival.
3 - No refunds will be issued in respect of unused portion of hotel accommodation.
4 - Any cancellations signed by the person who made the original booking must be
sent to
our office by fax as e-mails are not acceptable.
5 - We strongly recommend taking trip cancellation insurance. Cancellations made
directly with the hotels will not be accepted.
Please print this page fill the
blank areas in black ink and fax it to us.
Reservation and payment
~PLEASE READ CAREFULLY~
Fax Hotel Reservation Form
- Print this page having completed all fields
and fax to UK ONLY
0207 - 4309100 or 0207 - 4309200
INTERNATIONAL
+44 - 207 -
4309100 or +44 - 207 - 4309200 (Bookings
will not be accepted without this form filled in and faxed to us.)
All prices in Pounds Sterling and include
continental breakfast,
VAT @17.5% and service charges
*IMPORTANT*
Having sent this form to us, If you have not received your voucher and invoice within 5
days please contact our office by telephone, fax or e-mail then we will
re-send the paperwork to you.
You must have your voucher to check in to
your hotel or you may be refused to check-in.
I wish to confirm the
following reservation: (Please do not confirm a
reservation unless it is definite, as charges will be applied for
cancellations.)
Hotel Booking Details
Hotel Name:
Hotel Address:
(if known)
No. of Rooms:
Single for 1
Double for 2
Twin for 2
Triple for 3
Quad for 4
Double + 1 child(under12) -
Double + 2 children(under12)-
Age of the child:
Ages of children:
1)
2)
Arrival Date:
Departure Date:
No. of
Nights:
Per night Cost:
Room1: £
Room2: £
Room3: £
Room4: £
Total Cost:
£
No.
of
people:
NOTE:
American Express - 3%
surcharge - Please add to your payment accordingly
NOTE:
A £ 5 administration fee will be applicable
for bookings of 2 nights and less.
- Please
add to your payment accordingly
Personal Details Title: Mr Mrs Ms (please circle)
Last Name:
First Name:
E-mail:
Optional E-mail:
Address
City:
State:
Country:
Postal Code:
Tel. (include country + city code):
Fax (include
country + city code):
Passport No:
Type (Nationality):
For Bookings within 72 hours,
please provide the following:
Outside Hours Tel.:
24 Hours Fax:
Credit
OR Debit Card Details
Name of the Credit or
Debit Card:
Credit or Debit Card
Number:
- -
-
Expiry Date:
/
Card Security Number (CVV):
NOTE: CVV is
required for Visa & MasterCard and American Express.
(What is CVV?
click here
Issue Number
(UK issued Debit Cards only):
Statement Address
of Credit / Debit Card:
Are you the owner of this
Credit or Debit Card?:
Yes
No
If No, your booking cannot be proceeded.
Please contact customer support on: +44 -207-405
5500 or by
email.
I/we accept the full Terms &
Conditions as shown below
I/we accept the full Cancellation
Policy
Total to be charged: (*) £
Date:
( £ 1 = $ 1.40
approx
- please refer to your bank for an up to date UK
sterling - US Dollar conversion. Your credit card will be charged in UK
Sterling at the time of booking ).
Signature:
Please fax front
(perforated) and signature side of the Credit / Debit Card
Important - Please Read
Notice period
Charges
0-72 hours (3 working days*)
Full
cancellation - no refunds due.
Booking date - 4 days prior to
arrival
Loss 1 night
deposit
Cancellation Policy - (Hotel only) Important please read
Please note : All cancellations
must be made in writing and must be faxed to 44-207-4309100 1 - Loss of 1 night deposit per hotel and per
room for cancellation made outside 72 hours before arrival at the hotel.
2 - No refund will be issued for cancellations made within 72 hours to 0 hours of arrival.
3 - No refunds will be issued in respect of unused portion of hotel accommodation.
4 - Any cancellations signed by the person who made the original booking must be
sent to
our office by fax as e-mails are not acceptable.
5 - We strongly recommend taking trip cancellation insurance in your country of
origin. Cancellations made
directly with the hotels will not be accepted.
*IMPORTANT*
Having sent this form to us, If you have not received your voucher and invoice within 5
days please contact our office by telephone, fax or e-mail then we will
re-send the paperwork to you. You must have your voucher to check in to
your hotel or you may be refused to check-in.
Single for 1
